Baltimore Crisis Response, Inc. (BCRI) is the city's first and only comprehensive crisis center. 

BCRI is a 501(c)(3) private non-profit behavioral health and crisis services organization. Since 1992, we have helped countless individuals overcome mental health and substance use disorders, regardless of ability to pay or time of day. Operating call center services, mobile response, crisis and substance use residential units, and more, we work in partnership with other city providers to create new and innovative ways to serve Baltimore City and Maryland’s communities. 

501(c)(3) Tax ID: 52-1799922

Our Vision

We envision a world of thriving communities where healing and mental wellness are possible for all.

Our Mission

We deliver high-quality, behavioral health services and emotional support to individuals and communities navigating mental health and substance use challenges to ensure their health and well-being.

Responding with heart and healing with hope, our primary value of being people-centered shows up in each one of our core values: 

• Collaboration: We recognize that clients interact with a broad array of systems, services, and people, and we build trusted partnerships with them to be of greater service. 

• Empathy: We meet people where they are, joining them in their healing journey, and recognizing that people’s wellness is at the center of what we do. 

• Growth: We prioritize knowledge, continuous learning, and realizing potential as key ingredients to our ability to make a difference and stay mission-focused. 

• Impact: We are deeply committed to timely, efficient, and measurable outcomes that center on the communities we serve. 

Ethics Standards - Employee / Client Relationships

BCRI will ensure that all ethical and legal requirements regarding relationships with those in treatment are upheld by BCRI. Every client receiving services from BCRI must be treated with the highest regard for the success of their therapeutic endeavor.  Personal or social relationships, including fraternization with clients, are deemed to interfere with the therapeutic process and are not consistent with the standards of conduct which apply to employees working at BCRI.

View Our Leadership & Board of Directors